Terms & Conditions

 Seller Information

2-62-8, Higashi-Ikebukuro, Toshima-Ward, Tokyo, Japan

BIG Office Plaza Ikebukuro 507
Phone: (+81) 3-6868-5602
E-mail: info@luxas.org

Contact Person Kazuaki Kuroda
Handling Charges Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the customer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company.
Payment Please pay immediately by PayPal Express Checkout.
Delivery time & date Ordered products will be sent within 3 days. (will be send out on business day)
(Please note : Our office is opened from 9:00am to 7:00pm(based on Japan Standard Time, UTC+9). Non-business days are Saturday and Sunday.)
We won't accept any returns or exchanges unless the products are faulty and sending with tracking service.
Also, if the received items are different from the image, please send arrival product photos and messages.

After the return of the goods, we will refund. However, due to reasons such as the state at the time of return is damaged or missing, if you have significantly different from the state of at the time of dispatch from our company, we afraid that we can not refund.
Contact You have the entire team of Luxas Shop available to give you all the information and assistance you need in order to make a safe and nice purchase from Japan! Please feel free to contact us to ask questions, gather information about products, or even to have a nice chat!
You can call us for free via Skype or send us a text on the WhatsApp! Our snapchat is always full of interesting captures of our daily life in Japan so don’t forget to follow us!

Skype : luxasholdings
Whatsapp : (+81)8035983238
Snapchat : luxasshop
Twitter : @luxas_Shop