Special Request Service - Information
|Service Fee||20% from the total amount of the purchase. The Service Fee is charged every time a new list of orders is made.|
|Currency||Japanese Yen (JPY)|
The EMS option includes the insurance that returns all the product money in case the package is lost during the route.
*The arrival date may change depending on your location.
*Unless the customer requests a different shipping method, the quotation will be calculated with the SAL (Surfaced Air Lifted) price.
|Business Hours||Mon - Fri 10:00 ~ 19:00 (Japan Standard Time)|
|Product Exchange||It is not possible to exchange a product for another after the payment.|
Refunds are usually not made at Luxas Shop except for the cases below:
|Fake Websites / Frauds||
In case the product link requested by the customer happens to be a fake company, our team of staff will do the best to have the money returned. However, there is no guarantee. The service fee of Luxas Shop cannot be refund.